Shipping & Returns Policy
STANDARD ORDER TIMEFRAMES & FAQ'S
I strive to get your order out in a timely manner. Placement of orders between Mon - Fri will be despatched within 2 working days. Orders placed on weekends or Public Holidays will be processed on the following working day and the same process applies. Please be aware that custom or hand made products (i.e.: plaster products, labels, stickers, crayons, etc) may have a longer lead time to despatch due to manufacture. These lead times are noted against the specific products. If an item ordered is unavailable at the time of despatch our staff will contact you to discuss a substitute product or placing the item onto a back order.
Orders are despatched from Singleton NSW 2330. From despatch, transit times vary depending on upon freight method selected and your location. If unsure about the transit times please email to confirm with us. Please remember that if you want your items sent to a PO Box, an Australia Post services must be selected.
Pick up orders are welcomed by appointment. Please allow up to 24hrs from start of next business day for us to contact you regarding collection of your goods.
Payment options for your order at check out are credit card, PayPal, direct deposit and/or payment on pick up. Please note that for Direct Deposit payments, the funds must be cleared before dispatch of the order. Once your order is despatched, you will receive an email confirming freight method, tracking number and instructions on how to track your package.
Freight is calculated automatically by our website and charged based on our carriers shipping rates for the volume of your order. Our standard shipping times vary from 1-14 days after your order is despatched, depending on where the delivery location is (metro, non-metro or interstate) and service you have selected. Deliveries are sent on Sendel, Fastways, Australia Post and Australia Post Express.
Orders over $100 qualify for Capped $10 General Shipping. Orders over $150 qualify for FREE General Shipping. General Shipping can be supplied by either Sendel or Australia Post.
Please ensure you add a correct street address and delivery instructions on the order when submitting (If you are requesting shipments to a PO Box, you will only be able to use Australia Post services). This includes an authority to leave in a safe location if no one is present (Authorityto leave is at your own risk and Bags Full of fun accept no liability for loss of parcels that are left). This is important, as some couriers charge a second delivery fee which is on charged to you. If the courier doesn't offer a "re-delivery" option, you will have to collect the item from the nearest depot of your nominated courier or Australia Post Office. If you have missed your parcel, a "Calling Slip" will be left by the courier with instructions. If the couriers shipping charge is large, we reserve the right to contact you to discuss payment of the additional freight costs.
Liability will not be accepted, either for shortages or for damages, unless notification is made to Bags Full of Fun within seven days of receipt of order.
All returns will be at the client's own expense, unless A) Bags Full of Fun have made an error on the order, or B) Your goods have arrived damaged or not in working order. If the goods have arrived damaged due to transport, the customer must take a digital photo of the damaged item/s and email the photo along with the details of the claim to email@example.com as proof.
If you receive your goods, and find that Bags Full of Fun has sent you the wrong product, you must return the goods in their original unopened package to Bags Full of Fun. Goods received opened, soiled, used, or worn will not be eligible for an exchange or credit. Goods must arrive back to Bags Full of Fun in a "saleable" condition.
All goods being sent back to Bags Full of Fun must be sent via registered post or trackable courier. If goods are not returned via a trackable method and are lost in transit, Bags Full of Fun will not be responsible for processing your claim and no further action will be taken by the Company.
Send to: Bags Full of Fun, 32 Bower Parade, Singleton Heights, NSW 2330
Please select your goods carefully, as we will not offer a refund based on wrong selection. All colours depicted on the websites are close to original as possible, however depending upon the quality of your computer, age of your screen, the browser you are using, the computer system you are using, available lighting etc. that you may be using, seem different to the product when it arrives. Please also note that unless colour or character is specified in description, where multiple colours/characters are available they will be selected at random and no colour/character specification is available.
Organising your claim
Your claim must be lodged by emailing the following information to firstname.lastname@example.org:
- Your Name
- Order / Date
- Product Description
- Reason for exchange / credit
Our Customer Liaison Officer will contact you within 48 hours to arrange an appropriate solution for you via return email.