Shipping & Returns Policy
STANDARD ORDER TIMEFRAMES & FAQ'S
I strive to get your order out in a timely manner. Placement of orders between Mon - Fri will be despatched within 2 working days. Orders placed on weekends or Public Holidays will be processed on the following working day and the same process applies. Please be aware that custom or hand made products (i.e.: plaster products, labels, stickers, crayons, etc) may have a longer lead time to despatch due to manufacture. These lead times are noted against the specific products. If an item ordered is unavailable at the time of despatch our staff will contact you to discuss a substitute product or placing the item onto a back order.
Orders are despatched from Singleton NSW 2330. From despatch, transit times vary depending upon freight method selected and your location. If unsure about the transit times please email to confirm with us. Please remember that if you want your items sent to a PO Box, an Australia Post service MUST be selected.
Pick up orders are welcomed by appointment. Please allow up to 24hrs from start of next business day for us to contact you regarding collection of your goods.
All orders must be paid in full prior to processing. Payment options for your order at check out are credit card, PayPal, AfterPay, direct deposit and/or cash payment on pick up. Please note that for Direct Deposit payments, the funds must be cleared before dispatch of the order. Once your order is despatched, you will receive an email confirming freight method, tracking number and instructions on how to track your package.
We are happy to order in special items or bulk orders for our customers. However, please choose carfully as we do not offer a refund, exchange or store credit, for change of mind or cancellation of orders. Special orders are to be paid in full prior to us ordering in the products for you.
Freight is calculated automatically by our website and charged based on our carriers shipping rates for the volume of your order. Our standard shipping times vary from 1-14 days after your order is despatched, depending on where the delivery location is (metro, non-metro or interstate) and service you have selected. Deliveries are sent on Sendel, Fastways, Australia Post and Australia Post Express.
Orders over $75 qualify for Capped $10 General Shipping. Orders over $150 qualify for FREE General Shipping. General Shipping can be supplied by either Sendel, Fastway or Australia Post and are at our descretion.
Please ensure you add the correct street address and delivery instructions on your order when submitting (If you are requesting shipments to a PO Box, you will only be able to use Australia Post services). This includes an authority to leave in a safe location if no one is present. Authority to leave is at your own risk and Bags Full of Fun accept no liability for loss of parcels that are left or incorrectly addressed by the customer. This is important, as some couriers charge a second delivery fee which is on charged to you. If the courier doesn't offer a "re-delivery" option, you will have to collect the item from the nearest depot of your nominated courier or Australia Post Office. If you have missed your parcel, a "Calling Slip" will be left by the courier with instructions. If the couriers shipping charge is larger than that quoted on your order, we reserve the right to contact you to discuss payment of the additional freight costs.
Liability will not be accepted, either for shortages or for damages, unless notification is made to Bags Full of Fun within 48 hrs of receipt of order.
Bags Full of Fun offers a standard returns period is 14 days for the faulty product. We will happily provide a replacement item or a refund if the item you have received is faulty and you notify us @ email@example.com within the above timeframe.
Replacements are not given for damaged packaging; we can only replace goods that are faulty on arrival.
Please notify us as soon as possible if you believe there is an issue, so we can resolve it for you!
INCORRECT ITEMS SENT
Please contact Bags Full of Fun within 48 hours of receipt to organise delivery of the correct item. We will despatch the correct item to you upon notification of the error. We will organise the return of the incorrect item to us.
Please choose carfully as we do not offer a refund, exchange or store credit, for change of mind or late arrival of goods. We do not have control over courier companies and their delivery times and/or loss of packaging and as such will not offer a refund for items that have arrived later than antiscipated.
If the goods have arrived damaged due to transport, the customer must take a digital photo of the damaged item/s and email the photo along with the details of the claim to firstname.lastname@example.org as proof.
ORGANISING YOUR CLAIM
Your claim must be lodged by emailing the following information to email@example.com:
- Your Name
- Order / Date
- Product Description
- Reason for exchange / credit
Our Customer Liaison Officer will contact you within 48 hours to arrange an appropriate solution for you via return email.